Returns & Exchanges

At D-Link Shop, we stand behind our networking hardware with a 30-day satisfaction guarantee. If your device is defective or doesn't meet your connectivity needs, we offer a streamlined return process for all verified purchases.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Prepare Package

  Carefully pack the device in its original retail packaging, including all antennas, power adapters, ethernet cables, and documentation to ensure full credit.

• 3.
  Attach Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box, ensuring the RMA number is clearly visible.

• 4.
  Receive Refund

  Once our technicians verify the hardware's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.